Privacy Policy

Avalon (hereinafter “Avalon”, “we”, “our” or “us”) attaches great importance to the protection of your personal data and strives to process it in a transparent and lawful manner. This Privacy Policy describes how we collect, use, store and protect personal data when you interact with our website, purchase our products or make use of our services. It has been drafted in accordance with the Swiss Federal Act on Data Protection (revFADP 2023) and, where applicable, the General Data Protection Regulation (EU) 2016/679 (GDPR).

1.  CONTROLLER  

The controller responsible for processing your personal data is Avalon, Rue Rothschild 50, 1202 Genève, Switzerland. Avalon is registered in Switzerland under IDE number CHE‑237.077.601. Questions or requests relating to this Policy may be addressed to info@avalondrilling.com.

2. Categories of Personal Data

We process personal data that you provide directly to us, such as your name, professional contact details, company affiliation and any information contained in correspondence or purchase orders. We also process data generated in the course of business—order numbers, invoice amounts, payment status—and technical data transmitted by your browser, including the Internet Protocol (IP) address, timestamp, pages viewed and, where you have given consent, analytical and marketing identifiers stored in cookies.

3. How We Obtain Personal Data

Personal data reach us in three principal ways: firstly, through direct communication such as online contact forms, e‑mails, telephone calls and trade‑fair meetings; secondly, through automated means when you browse our website, during which certain technical information is logged; and thirdly, from reputable public sources like corporate registries or professional networking platforms where such details have been lawfully published.

4. Purposes and Legal Bases for Processing

We use personal data to answer enquiries, draft quotations, conclude and execute contracts, dispatch goods, arrange payment, manage warranties and provide customer support. We also analyse website traffic to improve usability and safeguard the site against misuse. Marketing e‑mails are sent only with your prior consent. Processing is lawful because it is necessary to perform a contract, to pursue our legitimate interest in operating a secure and efficient business, to comply with legal obligations, or because you have explicitly consented.

5. Cookies and Similar Technologies

Our website employs cookies. Essential cookies maintain basic site functions such as page navigation, while analytical cookies – served by Google Analytics 4 with IP anonymisation activated – help us understand how the site is used. Marketing cookies are stored only when you have given consent through the cookie banner. You may change your preferences at any time in our dedicated Cookie Policy.

6. Disclosure to Third Parties

We share personal data only where necessary and on a confidential basis with logistics companies, payment processors, IT hosting providers, auditors and authorities when required by law. All service providers are carefully selected and contractually bound to process data solely on our instructions and in compliance with applicable data‑protection rules.

7. Retention of Data

We keep personal data only for as long as it is required to fulfil the purposes outlined in this Policy or to meet statutory retention obligations. Contract documentation is typically stored for ten years under Swiss accounting law, while newsletter preferences are erased immediately after you unsubscribe.

8. Data Security

Avalon applies technical and organisational measures consistent with industry standards to protect data from loss, misuse and unauthorised access. Measures include TLS 1.3 encryption, role‑based access controls, secure data centres certified to ISO 27001, regular backups and periodic penetration testing.